Threadix Enterprise (“Threadix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, purchase our products, contact us, or otherwise interact with Threadix Enterprise.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal Information

  • Full name
  • Company name
  • Email address
  • Telephone or mobile number
  • Billing and shipping address
  • Information provided when submitting an enquiry or quotation request
  • Order and transaction information

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website usage and interaction information

This information may be collected through cookies, analytics tools, and other similar technologies.

2. How We Use Your Information

Threadix Enterprise may use your information to:

  • Process and fulfil orders
  • Arrange delivery and shipping
  • Process payments
  • Respond to enquiries and quotation requests
  • Provide customer service and technical assistance
  • Communicate with you regarding your orders
  • Provide product information and updates
  • Improve our website, products, and services
  • Maintain website security and prevent fraudulent or unauthorized activities
  • Comply with applicable laws and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Threadix Enterprise does not intentionally store complete credit card, debit card, or other sensitive payment card information on our own systems.

Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain shopping cart information
  • Understand website traffic and usage
  • Improve website performance
  • Support marketing and analytics activities

You may adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

5. Disclosure of Information

We may disclose relevant information to third parties where necessary to provide our products and services, including:

  • Payment service providers
  • Shipping and logistics providers
  • Website and e-commerce service providers
  • IT and website service providers
  • Analytics and marketing service providers
  • Professional advisers where necessary
  • Government authorities or regulatory bodies where required by law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

6. Business Customers

For business and B2B enquiries, we may collect company-related information such as:

  • Company name
  • Business contact details
  • Product requirements
  • Technical specifications
  • Purchase and quotation information

Such information may be used to prepare quotations, provide technical assistance, process orders, and maintain business relationships.

7. Data Security

Threadix Enterprise takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

9. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Threadix Enterprise is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed

Requests may be subject to applicable legal and regulatory requirements.

11. Changes to This Privacy Policy

Threadix Enterprise may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Threadix Enterprise
Email: sales@threadixinsert.com
Website: https://threadixinsert.com